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A #1 New York Times Bestseller! "I read it cover-to-cover. I did not intend to, but I started at the beginning and didn’t put it down until it was over."—Rachel Maddow, MSNBC This book almost didn’t see the light of day as government officials tried to bar its publication. The Inside Story of the Real President Trump, by His Former Attorney and Personal Advisor—The Man Who Helped Get Him Into the Oval Office Once Donald Trump’s fiercest surrogate, closest confidant, and staunchest defender, Michael Cohen knows where the skeletons are buried. This is the most devastating business and political horror story of the century. As Trump’s lawyer and “fixer,” Cohen not only witnessed firsthand but was also an active participant in the inner workings of Trump’s business empire, political campaign, and presidential administration. This is a story that you have not read in newspapers, or on social media, or watched on television. These are accounts that only someone who worked for Trump around the clock for over a decade—not a few months or even a couple of years—could know. Cohen describes Trump’s racist rants against President Barack Obama, Nelson Mandela, and Black and Hispanic people in general, as well as the cruelty, humiliation, and abuse he leveled at family and staff. Whether he’s exposing the fact that Trump engaged in tax fraud by inflating his wealth or electronic fraud by rigging an online survey, or outing Trump’s Neanderthal views towards women or his hush-money payments to clandestine lovers, Cohen pulls no punches. He shows Trump’s relentless willingness to lie, exaggerate, mislead, or manipulate. Trump emerges as a man without a soul—a man who courts evangelicals and then trashes them, panders to the common man, but then rips off small business owners, a con man who will do or say absolutely anything to win, regardless of the cost to his family, his associates, or his country. At the heart of Disloyal, we see how Cohen came under the spell of his charismatic "Boss" and, as a result, lost all sense of his moral compass. The real "real" Donald Trump who permeates these pages—the racist, sexist, homophobic, lying, cheating President—will be discussed, written about, and analyzed for years to come.
Genre: Political Science, Editor: Simon and Schuster, Pages: 432 in PDF, Epub, Mobi, ISBN: 9781510764705
The election of Donald Trump in 2016 didn’t just shock the country, it jolted the Republican Party and forced an overdue reckoning between rank-and-file Republicans and party leadership. Long-held beliefs promoted by the Republican Party establishment were smashed in real time as Republican voters, and millions of Obama voters especially in the Midwest, rejected the bi-party consensus on illegal immigration, international trade pacts, and losing foreign wars. The GOP—and the conservative movement—was upended by a brash Manhattan mogul who connected with coveted working-class voters in a way no other Republican presidential candidate had in three decades. Stung by his ascendancy as Republican voters rejected one establishment candidate after another during the presidential primaries, exiled conservative leaders banded together to form what is known as “NeverTrump.” This cabal of self-proclaimed conservatives includes two former Republican presidential nominees, former Republican lawmakers and Bush administration officials, campaign consultants, and editors and writers at top conservative publications. After failing to stop Trump in 2016, NeverTrump became part of #TheResistance, a crusade primarily organized by the Left to sabotage Trump’s presidency. The very same people who had used the Republican Party as their vehicle for power, fame, and influence are actively working to destroy the party’s leader and punish Trump-supporting Republicans in Washington. NeverTrump helped deceive the public about nonexistent Russian election collusion and supported impeaching the president. Some jumped on the Left’s mob against Brett Kavanaugh and the Covington Catholic High School students. NeverTrump opposed nearly every Trump policy without offering any alternative to what they derisively called “Trumpism.” At the same time, NeverTrump became what they claimed to despise about Donald Trump: petty, vengeful, bombastic, reactionary, and abusive. As a result, it’s imperative that those associated with NeverTrump never hold a place of influence in the GOP again.
Genre: Political Science, Editor: Encounter Books, Pages: 187 in PDF, Epub, Mobi, ISBN: 9781641771153
Everyone knows that the best way to create customer loyalty is with service so good, so over the top, that it surprises and delights. But what if everyone is wrong? In their acclaimed bestseller The Challenger Sale, Matthew Dixon and his colleagues at CEB busted many longstanding myths about sales. Now they’ve turned their research and analysis to a new vital business subject—customer loyalty—with a new book that turns the conventional wisdom on its head. The idea that companies must delight customers by exceeding service expectations is so entrenched that managers rarely even question it. They devote untold time, energy, and resources to trying to dazzle people and inspire their undying loyalty. Yet CEB’s careful research over five years and tens of thousands of respondents proves that the “dazzle factor” is wildly overrated—it simply doesn’t predict repeat sales, share of wallet, or positive wordof-mouth. The reality: Loyalty is driven by how well a company delivers on its basic promises and solves day-to-day problems, not on how spectacular its service experience might be. Most customers don’t want to be “wowed”; they want an effortless experience. And they are far more likely to punish you for bad service than to reward you for good service. If you put on your customer hat rather than your manager or marketer hat, this makes a lot of sense. What do you really want from your cable company, a free month of HBO when it screws up or a fast, painless restoration of your connection? What about your bank—do you want free cookies and a cheerful smile, even a personal relationship with your teller? Or just a quick in-and-out transaction and an easy way to get a refund when it accidentally overcharges on fees? The Effortless Experience takes readers on a fascinating journey deep inside the customer experience to reveal what really makes customers loyal—and disloyal. The authors lay out the four key pillars of a low-effort customer experience, along the way delivering robust data, shocking insights and profiles of companies that are already using the principles revealed by CEB’s research, with great results. And they include many tools and templates you can start applying right away to improve service, reduce costs, decrease customer churn, and ultimately generate the elusive loyalty that the “dazzle factor” fails to deliver. The rewards are there for the taking, and the pathway to achieving them is now clearly marked.
Genre: Business & Economics, Editor: Penguin, Pages: 256 in PDF, Epub, Mobi, ISBN: 9780698137585
"Until recently, many historians, as well as people in general, have commonly accepted the idea that every man, woman, and child in the South stood loyally behind Jefferson Davis and the Stars and Bars in support of the Confederacy. Despite the fact that out of a population of about eight million whites, six hundred thousand offered their services to the Confederacy in 1861, and also the fact that the staunch, unswerving loyalty of Southerners during the war will continue to rouse admiration, there was, in 1861, a small number, which by 1865 had increased to a potent minority, that did nothing to aid the Confederacy and much to injure it. While many showed their disaffection only by refusing to fight, many others organized not only for self-protection but also for the destruction of the Confederacy. Before the end of the war, there was much disaffection in every state, and many of the disloyal had formed into bands—in some states into well organized, active societies, with signs, oaths, grips, and passwords. In the present study, an attempt has been made to discover the causes for this movement, the classes that participated in it, and the purpose and work of the organizations. “Disloyalty in the Confederacy definitely puts to rout the belief, once common, that ‘every man, woman and child stood behind Jefferson Davis and the Stars and Bars in support of the Confederacy.’ —New York Times Book Review “This is the sort of book necessary to balance accounts of the Southern Confederacy. Heretofore, the impression has been too often left that the South fought as a unit with a common purpose.”—Journal of Southern History
Genre: History, Editor: Pickle Partners Publishing, Pages: 145 in PDF, Epub, Mobi, ISBN: 9781786258557
Imagine yourself transported to live with an early human hunter-gatherer group of 100 or so individuals, back about 250,000 years ago. Think of them as similar to one of the few forager societies still in existence today. As a basis for this exercise, it will do for now. Can you see any reason why human actions and emotional reactions to those around them in the group were likely to be fundamentally different then to our relationships now? No, me neither, and so you and I should fit in there pretty well.The theme of this book is simple enough I hope, back then the Group and Loyalty to it was our whole world, was everything, because without it you would starve to death, or be killed by predators. Loyalty to the Group was everything, and Disloyalty was a crime - the only crime. My proposition is that that same Disloyalty, projected forward into the enormous 'groups' called countries we live in today, must still be the basis of most, if not all crimes. Therefore Loyalty and Disloyalty must also lie at the core of human morality. The same feelings now as then, the same reaction in you as in me, we stretch out the same accusing finger you and I, we point and we say 'that is wrong'. And despite all the arguments we humans have over right and wrong there is a point, a split second as it were in those disagreements, when we all point at the same thing, at the same derivative of Disloyalty.I put it to you that this 'same thing' is nothing other than the basis of human morality, all of it, in every society everywhere.
Genre: Philosophy, Editor: Arena books, Pages: 206 in PDF, Epub, Mobi, ISBN: 9781909421301
Proven Principles and strategies thoroughly discussed and the underlying logic behind them made transparent - A valuable resource for any minister - An excellent reference and practical guide - An authoritative handbook to establish churches -Invaluable tips for training laity to perform priestly functions -Helpful hints on how to prevent church splits.
Genre: Religion, Editor: Dag Heward-Mills, Pages: in PDF, Epub, Mobi, ISBN: 9781613952788
From the author of "Free to Die for Their Country" comes the story of the internment of 70,000 American citizens of Japanese ancestry in 1942, and the administrative tribunals that had been designed to pass judgment on those suspected of being disloyal.
Genre: History, Editor: Univ of North Carolina Press, Pages: 215 in PDF, Epub, Mobi, ISBN: 9780807831731